Simply browse our products, add your favourites to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is successfully placed.

We process orders quickly, but if you need to make changes, contact us at contact@focallureskin.com within 24 hours. We cannot guarantee changes once processing has started.

No, you can check out as a guest. However, creating an account allows you to track orders and save your details for future purchases.

Yes! We offer free shipping on all orders within the United Kingdom.

Orders are processed within 2 business days, and delivery typically takes 3 to 9 business days.

Yes, once your order is shipped, you’ll receive a tracking number via email. Use this to monitor your shipment’s progress. You can track on this page.

We accept returns within 30 days of delivery for unused and unopened products. For more details, visit our Return and Refund Policy.

To start a return, email us at contact@focallureskin.com with your order number and reason for return. We’ll provide the return address and further instructions.

Refunds are processed within 7 business days after we receive and inspect the returned item. It may take additional time for your bank to reflect the refund.

Yes, all our products are 100% cruelty-free and not tested on animals

Currently, we do not offer samples, but many of our products are available in smaller sizes for you to try.

Our product pages include detailed shade guides. If you’re unsure, feel free to reach out to our team at contact@focallureskin.com.

We accept all major credit and debit cards, including Visa, Mastercard, and PayPal.

Absolutely. Our website is secured with SSL encryption, ensuring your payment information is protected.

No hidden fees! The price you see at checkout is the price you pay.

You can reach us via:

• Email: contact@focallureskin.com
• Phone: +1 863-658-4635
  Our support hours are Monday to Friday, 9:00 AM to 5:00 PM (GMT).